Frequently asked questions

At our storefront location, you can always walk in and pick up, but please keep in mind quantities may be limited. If there is something specific you would like, we recommend placing an order or calling ahead to reserve your product(s).

Our North Hollywood location is not a storefront, so orders must be placed ahead of time (we only have a limited amount of items available for same day pickup).

We need 48 hours notice for all cake orders or 24 hours for snack treats and pies. We need 72 hours for mini snack treat orders. For large event orders, we request at least one week’s notice.

Yes! Delivery cost depends on the location and may cost more on weekends. Call for a delivery quote.

Yes, we ship nationwide! We can ship most of our snack treats and mini cakes, but we cannot ship full size cakes. We do not ship internationally at this time.

Our LA storefront is located at 7807 Beverly Blvd in Los Angeles. Our nearest cross street is Fairfax, and we are directly across from the CBS studio (very close to the Grove). Our Conejo Valley storefront is located at 2805 Agoura Rd in Westlake Village in the Westlake Commons shopping center. Our North Hollywood production kitchen is located at 10844 Chandler Blvd (at corner of Satsuma Ave. off of Magnolia Blvd.) Our nearest cross streets are Vineland and Magnolia. We are in a residential area. Please keep in mind this is not a storefront and we only have a limited amount of items available for same day pick up. You may order any item from our menu in advance and pick up at this location.

You can also find a selection of Cake Monkey products throught Los Angeles, Orange County and San Diego. Click here to find a business near you!

We have two storefront locations, Mid City and Westlake Village and a pickup only location in North Hollywood. You can also find a variety of Cake Monkey products throughout Los Angeles, Orange County, & San Diego. Click here to see a list of businesses that carry Cake Monkey products.

Absolutely! Order online here.

Yes! You can purchase gift cards at any of our storefront locations as well as online by clicking here.

Our North Hollywood location is not a storefront, so orders need to be placed ahead of time. If you walk in, we have a limited number of items available (including our cakewiches) but we will not have our full menu available for same day purchase. Please ring the bell at the front door when you arrive.

Absolutely! Click here for more information on opening a wholesale account with us.

Giving back is important to us at Cake Monkey. If you have a donation request, you may email it to info@cakemonkey.com. We will respond to your request within one week of receiving it. We get many requests each day and while we wish with all our hearts that we could lend our support to every organization, please understand that we are not able to do so.

No sweet treats go to waste! Cake Monkey Bakery donates day old products to the Greater West Hollywood Food Coalition.

We allow cancellation up to 2 days notice before your scheduled pick up or ship date. If you place your order to for next day, we unfortunately cannot cancel your order.

Cake Monkey does not accept returns, offer exchanges, and/or grant refunds on any goods sold unless the issue for return, exchange, and/or refund is the result of an error in our manufacturing, packaging, or handling of the goods.

We are not responsible for delays caused by our shipping partners as a result of, but not limited to, weather, mechanical error, strikes, natural disaster, terrorism safety control, inaccurate shipping information, or mistakes on the part of our shipping partner's employees. Therefore, we are not able to offer refunds for those reasons. However, if you believe that our shipping partner has mishandled your package, please let us know and we will gladly file a claim with FedEx on your behalf.